Make a holiday training manual and hand out.  It is easy to prepare and provides for continuity of information. Schedule a quick early morning briefing to go over all points. Keep it short and to the point.

Manual should have:
• Store locations and phone numbers
• Hours of operation
• Meals and brake policy
• Phone use procedures
• Delivery policy procedures
• Sales goals
• Product information
• Order entry procedure
• Identify decision makers
• Expectations
• List of possible compl...

Our busiest day of the year is fast approaching. Valentines 2012 looks interesting. Because of the mild winter we are having we might see increase in customers motivated to go out and get your flowers . You might see a lift in sales on the week-end. And if you have a compelling promotion going on, more customers will notice you.

I am sure you have it all under control. Flowers have been ordered, staff has been assigned, you are working on your logistic etc. I will say you can never make enou...